Welcome to Flowers Sipson's online flower delivery Terms and Conditions. These Terms and Conditions (‘Terms’) govern the use of our website and our services and set out your rights and obligations in connection with ordering flowers and related products from Flowers Sipson. These Terms apply to all online flower delivery orders placed by customers in Sipson and the surrounding areas. By placing an order via our online shop, you confirm that you have read, understood, and agree to be bound by these Terms.
• ‘We’, ‘us’, ‘our’ refers to Flowers Sipson, the provider of online flower delivery services.
• ‘You’, ‘your’, ‘customer’ refers to the user placing an order on our website.
• ‘Website’ means our online shop for flower delivery in Sipson.
• ‘Products’ means the flowers, bouquets, arrangements, and any other related offerings available for delivery from us.
• ‘Delivery Area’ refers to Sipson and surrounding localities where we offer online flower delivery.
To place an online order for flower delivery in Sipson or nearby areas, you must select the desired products and complete the order process through our website’s checkout page. Once your order is submitted, you will receive an order confirmation via the website and/or by notification. This confirmation serves to acknowledge that we have received your order and includes details such as the chosen products, delivery address, and the anticipated delivery date.
It is your responsibility to ensure that all details provided during checkout, especially names, addresses, and contact information, are complete and correct. Flowers will be delivered to the address specified; we accept no responsibility for any issues or delays resulting from incorrect delivery information supplied by you.
We reserve the right to decline or cancel an order if there is insufficient stock, payment verification is not received, or if the order falls outside our delivery area. Should this occur, any payment already made will be refunded in full.
All products listed for flower delivery online are subject to availability. As flowers are seasonal and stock may fluctuate, some varieties or specific colours may occasionally be unavailable. In such cases, we reserve the right to substitute a product of equal or greater value that maintains a similar style and quality to your original selection. We will make reasonable efforts to contact you before making significant substitutions. If a suitable alternative cannot be agreed upon, you may opt to cancel the order for a full refund.
All prices stated on our website are inclusive of VAT (where applicable) and are presented in British Pounds Sterling (£). Payment must be received in full before any flower delivery order will be processed or dispatched. We accept major debit cards, credit cards, and other payment methods made available at our online checkout. Payments are processed securely using PCI-compliant third-party payment providers; your card details are never stored or seen by us.
We reserve the right to change prices of products at any time without notice, except where goods have already been ordered and a contract has been formed. Where a pricing error is found after your order is placed, we will notify you as soon as possible and offer you the option of treating the order at the correct price or cancelling the order for a full refund.
Flowers Sipson offers online flower delivery services within Sipson and selected nearby areas, as indicated during checkout. Delivery charges, if applicable, will be displayed before order confirmation. We endeavour to deliver all orders on the agreed date; however, during peak periods or exceptional circumstances delays may occur. Where possible, we will inform you of any unforeseen delays.
Deliveries are usually made during standard business hours. We are unable to guarantee specific delivery times but will always strive to meet your requested date. In some circumstances, if the recipient is unavailable at the chosen delivery address, flowers may be left in a safe location or with a neighbour, at our delivery partner's discretion. We will notify you, where feasible, of any such arrangements. We are not responsible for items left unattended when the recipient is unavailable.
If you wish to amend or cancel your flower delivery order, you must notify us as soon as possible. Amendments and cancellations are only possible if your request is received at least 24 hours before the scheduled delivery date. Any requests received later may result in preparation or dispatch of your order, in which case we may be unable to stop or amend the delivery or offer a refund.
To cancel your order within this timeframe, please notify us using the ‘Cancel Order’ function on your order tracking portal, or by any contact method offered on our website. If the order has not yet begun preparation, you will receive a full refund to your original method of payment. If your order has already been prepared or dispatched, we regret that cancellation may not be possible, and the order will be delivered as scheduled.
As flowers are a perishable item, returns are not typically accepted unless the item is deemed defective, damaged upon delivery, or does not meet the specification stated on your order. If you receive damaged or incorrect flowers, you must report the issue to us on the same day as delivery, providing photos where possible for quality assurance purposes. Once verified, Flowers Sipson will offer a replacement delivery or full refund as appropriate.
Refunds will be processed promptly via your original payment method. Refund timeframes may depend on your bank or card provider, but we will authorise refunds within 5 working days of agreement. Our decision on refunds and replacements is at our sole discretion but will be fair and reasonable according to your circumstances.
You agree not to use the Flowers Sipson website or services in any way that may cause damage, disruption, or impairment to the website or delivery operations. You must not use our platform to transmit any viruses, malware, or other malicious software. Flowers Sipson reserves the right to restrict or terminate your use of our online ordering system if we suspect any activity in breach of these Terms.
Flowers Sipson strives to provide high-quality flowers and reliable delivery services for Sipson and the surrounding area. However, our liability for any losses you suffer as a result of our service is strictly limited to the purchase price of the product. Under no circumstances will Flowers Sipson be liable for any indirect, consequential, or incidental loss or damage arising out of or in connection with the use of our website or delivery services, including but not limited to loss of profits, business, contracts, goodwill, or anticipated savings.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Flowers Sipson shall not be held responsible for any failure or delay in performing our obligations where such failure or delay results from events or circumstances outside our reasonable control. This includes but is not limited to natural disasters, adverse weather, strikes, epidemics, transport disruptions, and interruptions in the supply of materials. In such circumstances, we will notify you as soon as reasonably practicable and make reasonable efforts to fulfil your order or arrange for a refund if appropriate.
All content, images, graphics, text, logos, and intellectual property displayed on the Flowers Sipson website are the property of Flowers Sipson, its licensors, or content suppliers, and may not be used, reproduced, or distributed without our express written consent.
We take the privacy of our customers seriously. All personal data submitted for online flower delivery orders is processed securely and in compliance with the UK Data Protection Act and GDPR regulations. Please refer to our Privacy Policy for more details on how we use and protect your information.
These Terms and any contract between you and Flowers Sipson for the online purchase and delivery of flowers are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise these Terms at any time by posting updated terms on our website. Your use of the website and our flower delivery services after any such changes will constitute your acceptance of the new Terms. Please check this page periodically for updates.
If you have questions or concerns regarding these Terms or your order, please use the contact options provided on our website. We aim to respond to all queries in a timely and professional manner.
These Terms & Conditions apply to all customers using the Flowers Sipson online shop for flower delivery in Sipson and the surrounding areas within our delivery network, as defined at the point of order. By placing an order, you confirm acceptance of these terms as they relate specifically to our local online flower delivery service.
Thank you for choosing Flowers Sipson for your online flower delivery. We are committed to ensuring a quality service for all our customers in Sipson and nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sipson, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sipson.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
